1. Make sure your Subscription Status is already active by checking that on Google Play.
If it's ok, the subscription status should look like this:
2. In-app purchases can sometimes take several hours to work, try to restart your device or follow in-app purchases troubleshoot guide in the following link: https://support.google.com/googleplay/answer/1050566
3. If you still have difficulties, please don’t hesitate to contact us via email to email@example.com or write a review on Google Play.
How to Restore In-APP PurchasesIf you reinstall an app, reset your Android device, or get a new Android device, you can regain access to those in-app purchases. To do this, ensure you sign into Google Play with the same Google account you used to purchase premium item in our APP. Your in-app purchases are tied to your Google account.
Read Next: Frequently Asked Questions (FAQs)